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Terms & Conditions

1. Terms & Definitions

1. In these terms & conditions, the following words have the meanings set out against them: Agreement – The agreement between you and The Avenue in relation to your ticket Privacy Policy – The Avenue highly values the privacy of our customers. Details on how we use and store data can be found in our Privacy Policy at Territory – We may refer to Northern Ireland as a territory.

2.1. These terms & conditions apply to ticket sales both online & in-cinema. You agree to be bound to these terms & conditions during the purchase process. Please read them carefully and make sure you understand them before you purchase a ticket.

2.2. If you are under 18 years old, please ask your parent or guardian to help you read through these terms and conditions.

2.3. The Avenue may change these conditions at any time.

2.4. These conditions were last updated on 12th September 2023, we recommend that you save a copy for future reference.

3. About The Avenue

3.1. Omniplex (Castlecourt) Ltd trading as The Avenue with the registered address; 31 Crescent Business Park, Lisburn, Northern Ireland, BT28 2GN.

4. Purchasing Tickets In-Cinema or Online

4.1. Cinema tickets sold by The Avenue can be purchased by a customer via our online booking system using credit/debit cards, or in-cinema at an ATM or at a till point.

4.2. A booking fee of 30p per ticket per transaction will be applied to all bookings made online.

4.3. If using a debit or credit card, the customer must disclose the cardholder name, card type, card number, expiry data and CVV code in order to make the payment.

4.4. All cinema tickets sold are non-refundable and non-transferable.

4.4.1. the onus is on the customer to ensure that all details are correct at the time of booking, In the event of a genuine booking error online, there is a grace period of 60 minutes to contact our customer care team at to alert them of your issue. The team will aim to amend your booking to your original request (i.e. correct Showtime or date) should the tickets be available. No refunds will be given & the tickets requested must be of equal or lower value than your incorrect transaction. Genuine booking errors would include choosing the incorrect time, date or movie when booking online.

4.5. . When booking on our website, The Avenue will contact the Customer via email with communications relevant to their cinema visit, such as but not exclusive to, booking confirmation, schedule changes and customer feedback.

4.6. The Avenue is not responsible and will not issue a refund to the Customer for selecting the wrong tickets or if the Customer does not meet the minimum age requirements as specified by the British Board of Film Classification (BBFC) for that particular film.

4.7. Transactions processed by The Avenue will appear on the cardholder’s bank or card statement as ‘The Avenue ‘.

4.8. For 3D Movies, 3D glasses are not included in the ticket price. They are available to purchase in-cinema or you can bring your own.

4.9. In the event of a pre-authorisation transaction issue, the purchase process has not completed and no seats are reserved. The monies will be placed back into the customer’s account within 5 working days depending on the banking institution.

4.9.1. As the transaction has not completed, the seats you have selected will be available for sale to the general public immediately after the failed transaction.

4.10. The cancellation rights contained in the “European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations 2001” (as may be amended or replaced from time to time) do not apply to the sale of cinema tickets.

5. Operations

5.1. The Avenue will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond our control, there may be times that a film has to be cancelled or shown at a different time. In this instance the customer may be given a complimentary ticket or in some circumstances a refund of the ticket purchased.

5.2. The Avenue is required to abide by and enforce the age restrictions as specified by the British Board of Film Classification (BBFC). In the event that an authorised The Avenue representative is of the opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, The Avenue will not permit entry to that performance or film. If The Avenue representative identifies a customer who appears too young and cannot provide identification in the auditorium, The Avenue has the right to refuse or eject that customer from that film.

5.3. . Seating is allocated in all screenings unless specified at the point of purchase or in the event of a private screening.

5.3.1. In the event that you are sitting in the incorrect seat, a member of staff may ask you to move to your correct seat at any time before or during a performance

5.4. Sound and video recording equipment (including but not limited to cameras and mobile devices with recording functions) are not permitted inside the auditorium. We reserves the right to conduct random bag checks in this respect and to report any guest found or suspected of copying or attempting to copy any film or other copyright protected material to the relevant authorities.

5.5. The Avenue accepts no responsibility for any information displayed or broadcast in any cinema including the film, pre-show or advertisements.

5.6. Only items purchased on the premises can be consumed on the premises.

5.7. The Avenue accepts no responsibility for the loss, theft, damage or alteration to any personal items brought onto the premises by our customers.

6. The User of Carers Association Membership Cards

6.1. We accept CEA cards in The Avenue subject to the standard Terms & Conditions found at

6.2. Tickets can be purchased in-cinema only.

8. The Avenue Gift Cards

8.1. The Avenue Gift Card card can be used only in The Avenue.

8.2. Redemption is valid only in sterling.

8.3. The gift card is valid for 24 months from the date of sale.

8.4. The Avenue is not responsible for lost, damaged, stolen cards or use without permission.

8.5. Additional payment required if the overall purchase exceeds the value remaining on the card (only available in-cinema)

8.6. No cash alternative, change or refund will be given, but the balance may be used for future purchases. The card is not for resale.

8.7. Void where prohibited or restricted by law.

8.8. Gift card terms and conditions are subject to change without notice.



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